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CAKE’s best-in-class customer support

We believe in supporting our restaurant partners. Any time of day you can reach a Customer Support Representative at no extra cost to you. Can’t remember how to change a menu item? Need to troubleshoot a printer? We have your back.

Are you a CAKE customer looking for help now?

Call or Text – 855.696.2253


Chat – 

Server taking order on phone at CAKE Point of Sale

24/7 support with product experts

Our dedicated team of support specialists are ready to help you whenever you need us. Our support team are the experts in restaurant POS software, hardware, and operations at large.

No extra cost

Many other providers charge for premium support service, we treat all of our restaurants like the VIPs they are.

Minimize service interruptions

Our on-hold times and time-to-resolve statistics are some of the best in the industry. We support our restaurants so you can better serve your guests.

Self-service learning portal

CAKE University has step-by-step videos and articles on all aspects of the POS platform.


Reach us any way you want

No matter your preferred method of communication, you can quickly be connected to a CAKE Customer Support Representative and get your issue resolved as quickly as possible.

Server on the phone while looking at CAKE Point of Sale

Don’t take our word for it

CAKE POS is consistently highly rated across multiple review websites.

Server handing customer food and credit card

“I can honestly say with very few exceptions that EVERY time I have called to ask a question or to clarify an issue the customer service, I receive is TOP NOTCH! Being very new in the restaurant business I have needed a lot of “hand holding” and have received it without being made to feel stupid or inadequate.”

Tammy CauseyThe Coffee Shop

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