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Retail order fulfillment

Provide associates with a one-stop shop to manage and fulfill in-store and online orders – whether picked up in-store or curbside, or packed and shipped.

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Customer with smartphone displaying order list waiting to be fulfilled.
Smartphone view with nearby stores listed by location

Scalable fulfillment for associates & customers

Concierge’s retail fulfillment tools empower your team and customers to see all available inventory.

Enable associates to:

  • Select delivery type of open orders
  • Create pick-and-pack list for your fulfillment center
  • Complete the ordering process on their mobile device

Once completed, the customer can receive their order:

  • Shipped to them
  • Shipped for later pickup in-store or curbside
  • Shipped for pickup at another store

Omnichannel returns & exchanges

Streamline the returns and exchange process for your customers. The Concierge solution connects all transaction history across multiple sales channels.

  • Transaction search
  • Customer purchase history
  • Verify returns
  • Return reason codes
  • Tendering the return
Concierge view showing receipt options and order summary
Fulfillment screen on Mad Mobile tablet. Shows picklist for fulfillment.,

BOPIS and SFS save sales

Allow for easy customer purchase opportunities such as buy online and pickup in store (BOPIS) or curbside. Customers can also purchase products from other store locations and have those items shipped from the store (SFS) to their home or local store.

Easy product pick up and delivery options can help a company save the sale and decrease cart abandonment.

Contactless curbside pickup

Provide a safe and contactless pickup option for customers who would rather wait in their car to receive their order.

Associates can see and manage a list of curbside orders and receive information regarding the recipients car type, make and model, and color to make identifying customers a breeze.

Curbside view showing customer and server sides. Vehicle type and color selection

Get a free demo of Conciergeā€™s solutions

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