Create a Personalized Experience
Give the sales associate a 360-degree view of the customer, equipping them with tools to build customer relationships and increase sales.
Associates can connect with customers via:
- Text
- Chat
Customer Insights
Give associates access to full customer profiles including customer preferences and purchase history to improve the customer experience. The perfect solution for commission-based sales associates.
Product Collections
Gives associates an instant view of your company’s product catalog. Enable access to products in store, online, or at other store locations.
Associates can:
- Switch between multiple e-commerce catalogs
- Browse catalog menu
- Keyword search bar with configurable option to search by scanning SKU/UPC
- Configurable product card data
Blackbook
Blackbook allows associates to build email lists, follow up communication, personalized marketing campaigns, and set up virtual or in-store appointments with customers lists. Gain access to full customer profiles that include:
- Customer’s name
- Birthdate
- Contact information
- Preferred location
- Average cart value
- Product preferences (clothing, jewelry, hardware, pet supplies, and more)
- Lifetime spending value
- Purchase history
Omnichannel Associate Selling
Empower your associates with omnichannel clienteling to offer a personalized sales experience whether in store, through virtual appointments, or on your website.
