Streamline your retail operations and create consistent customer experiences with our clienteling tools.
Explore customer insights
Give the sales associate a 360-degree view of the customer including preferences, purchase history, birthday, and more. The perfect solution for comission-based sales associates, providing them with tools to build customer relationships and increase sales.
Associates can directly communicate with customers via text, email, or live chat.
Utilize product collections
Give associates an instant view of your company’s entire product catalog. Enable omnichannel access to products in store, online, or at other store locations. Save the sale no matter your inventory.
Associates can:
- Switch between multiple e-commerce catalogs
- Browse catalog items
- Search keywords with configurable option to search by scanning SKU/UPC
- Configure product card data
Blackbook for retailers
Blackbook allows associates to build email lists, follow up communication, personalized marketing campaigns, and set up virtual or in-store appointments with customers lists. Gain access to full customer profiles that include:
- Customer’s name
- Birthdate
- Contact information
- Preferred location
- Average cart value
- Product preferences (clothing, jewelry, hardware, pet supplies, and more)
- Lifetime spending value
- Purchase history
Omnichannel associate selling
Empower your associates with omnichannel clienteling to offer a personalized sales experience whether in store, through virtual appointments, or on your website.
