Provide associates with a one-stop shop to manage and fulfill in-store and online orders – whether picked up in-store or curbside, or packed and shipped.
Scalable fulfillment for associates & customers
Concierge’s retail fulfillment tools empower your team and customers to see all available inventory.
Enable associates to:
- Select delivery type of open orders
- Create pick-and-pack list for your fulfillment center
- Complete the ordering process on their mobile device
Once completed, the customer can receive their order:
- Shipped to them
- Shipped for later pickup in-store or curbside
- Shipped for pickup at another store
Omnichannel returns & exchanges
Streamline the returns and exchange process for your customers. The Concierge solution connects all transaction history across multiple sales channels.
- Transaction search
- Customer purchase history
- Verify returns
- Return reason codes
- Tendering the return
BOPIS and SFS save sales
Allow for easy customer purchase opportunities such as buy online and pickup in store (BOPIS) or curbside. Customers can also purchase products from other store locations and have those items shipped from the store (SFS) to their home or local store.
Easy product pick up and delivery options can help a company save the sale and decrease cart abandonment.
Contactless curbside pickup
Provide a safe and contactless pickup option for customers who would rather wait in their car to receive their order.
Associates can see and manage a list of curbside orders and receive information regarding the recipients car type, make and model, and color to make identifying customers a breeze.
