Associates can initiate a return in one simple step and then proceed to give the customer a full refund or an exchange of an item.
Buy online, pickup in-store
Enable convenient and fast online ordering by offering your customers buy online and pickup in-store (BOPIS) or curbside options. Customers can also purchase products from other store locations and have those items shipped from the store (SFS) to their home or local store.
Easy product pick-up and delivery options can help a company save the sale and decrease cart abandonment.
Buy online, return in-store
Customers can return an online purchase to a company store location to exchange an item or request a refund.
In-store returns can drive foot traffic which leads to further purchase opportunities.
Make customer returns easy
Give associates the ability to:
- Transaction Lookup – If the customer has a receipt or recalls certain details about their transaction, associates can manually enter those details or scan the receipt as well as looking at the customer’s transaction history.
- Transaction results – Once the results appear, either by receipt or history, the associate can scan the returnable item.
- Tendering the return – Based on the rules of the business’ POS the customer can receive cash, money back on their card of purchase, or gift card.
- Return reason codes – Associates can select a reason the customer wants to return the item such as wrong size or damaged item.
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Increase speed of service.
Accept contactless payments.
Sell across channels.
Fulfill orders faster.
Transact on mobile.