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CAKE Legal

Consumer Terms of Use

Last Updated: May 27, 2020

  1. Introduction
  2. The Ways You May (And May Not) Use the Services
  3. Payment Transactions
  4. Rules on Content That You Submit to Cake
  5. Restrictions on Special Promotions
  6. Your Dealings with Third Parties
  7. Signing Up for, Protecting, and Termination of a Cake Account
  8. Cake’s Rights to Modify the Agreement or Services
  9. How Other Policies Form the Agreement
  10. IP Rights and Your Grant of a License
  11. Consent to Arbitrate and Waiver of Class Action
  12. Limitation of Liability
  13. Digital Millennium Copyright Act
  14. Dreary Miscellaneous Terms That Are Still Important
  15. Notice Regarding Apple

1. Introduction

This Terms of Use and End User License Agreement (these “Terms”) governs your use of Cake.net, trycake.com, and other websites operated by Cake Corporation (formerly Leapset, Inc.) (“Cake,” “we,” “us,” or “our”) that reference these Terms (the “Sites”), any mobile applications provided by Cake that reference these Terms (such as Cake Guest Manager) (each, an “App”), any social media plugins provided by Cake that reference these Terms, and any other services operated by Cake that reference these Terms (collectively, including the Sites and Apps, the “Services”). These Terms, together with the other agreements and policies explicitly included as part of these Terms (such as Cake’s Privacy Policy (the “Privacy Policy”)) or applicable to Services you use constitute the entire agreement (the “Agreement”) between you and Cake regarding the Services (excluding any services for which you have a separate agreement with Cake that is explicitly in addition to or in place of these Terms).

BY INSTALLING AN APP OR OTHERWISE ACCESSING OR USING ANY SERVICES, OR BY OTHERWISE INDICATING YOUR AGREEMENT TO OR ACCEPTANCE OF THESE TERMS, YOU AGREE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THE AGREEMENT. IF YOU ARE USING ANY SERVICES ON BEHALF OF A COMPANY, ENTITY, OR ORGANIZATION, THEN YOU REPRESENT AND WARRANT THAT YOU: (a) ARE AN AUTHORIZED REPRESENTATIVE OF THAT ENTITY WITH THE AUTHORITY TO BIND THAT ENTITY TO THE AGREEMENT; AND (b) AGREE TO BE BOUND BY THE AGREEMENT ON BEHALF OF THAT ENTITY. IF YOU DO NOT AGREE, THEN YOU MAY NOT USE ANY SERVICES.

By agreeing to the Agreement, you represent and warrant to us that: (a) you are at least 18 years old (or at least 13 years old and your parent or guardian has agreed to the Agreement on your behalf) and have the legal capacity to contract, (b) you have not previously been suspended or removed from any Services, and (c) your registration and your use of the Services is and will comply with all applicable laws and regulations. If you are eligible, it’s important that you understand that: (i) just by using the Services you (or, if applicable, your parent or guardian on your behalf) enter a legally binding contract with Cake based on the Agreement terms (as updated from time to time) and (ii) these Terms contain an arbitration provision (described in more detail below) which limits your rights to a class action lawsuit and trial by jury if a dispute occurs.

Cake is a technology company that provides wait-list, online ordering, point-of-sale, and payments services to restaurants and other establishments. These services may include functionality that enables consumers to find, discuss, and transact with (by reserving table space or placing orders, for example) participating merchants (“Restaurants”). The Restaurant (and not Cake) is the seller of any food, beverages and related products and services which you may order and pay for through the Services. Cake does not control the Restaurants or their products or any delivery, pick-up, or customer support services associated with those activities. The Restaurant is solely responsible for any and all damages, claims, liabilities, costs, injuries or illness caused in whole or in part by the Restaurant. Restaurant is also solely responsible for any unclaimed property liability which may arise from purchases of products paid for but not received by you. Further, Cake does not independently verify the quality of any Restaurant’s products or their compliance with applicable laws or regulations. Cake disclaims any liability for any acts or omissions by any Restaurant, including any deficiencies in the quality or character of the food or service (including dietary deficiencies or food safety), the timeliness of service (such as delivery periods), or, in the case of charges made directly to consumer by the restaurant (including transactions where payment is processed through Cake), the accuracy or fairness of those charges.

2. The Ways You May (And May Not) Use The Services

PermissionsIn general, you may use and enjoy the Services so long you comply with the Agreement. However, Cake reserves the right to limit and revoke this permission in its sole discretion. Unless a use permission or right is expressly granted in the Agreement, it is reserved.

In consideration for the rights granted to you under the Agreement, you grant the Cake Entities (as defined below) the right to: (a) access and use the hardware on any of your relevant devices to deliver the Services, (b) provide advertising and other information to you, and (c) allow the business partners of Cake Entities to do the same.

Prohibitions. Certain uses related to the Services are just not allowed. If a particular use negatively affects Cake’s ability to realize revenue to compete in the marketplace or materially and negatively affects other Cake users or Restaurants, that use is prohibited. You may not access, monitor, scrape, or copy (via, for example, deep-link or any robot, spider, web crawler, extraction software, automated process, or other device) any Services data or material and/or incorporate it into a separate database, archive/cache it, etc. You also may not reproduce, broadcast, reverse engineer, decompile, disassemble, attempt to derive the source code of, modify, or create derivative works of any portion of the Services, any updates, or any part thereof (except as and only to the extent any foregoing restriction is prohibited by applicable law or the terms of any Third Party Service (as defined below)), without Cake’s permission.

In addition, you promise not to:

  • Use any Services to generate unsolicited advertising, junk, or bulk e-mail, or any commercial electronic messages.
  • Take any action that imposes or may impose (as determined by Cake in its sole discretion) an unreasonably large load on the technology infrastructure of Cake or its third party providers, including by uploading or otherwise disseminating any virus, adware, spyware, worm, or other malicious code interfering with or disrupting any network, equipment, or server connected to or used to provide the Services, or violating any regulation, policy, or procedure of any network, equipment, or server.
  • Access, retrieve, or index any portion of the Services to build or populate a searchable database of businesses.
  • Modify, adapt, appropriate, reproduce, distribute, translate, create derivative works or adaptations of, publicly display, sell, trade, or exploit the Services, except as expressly authorized by Cake.
  • Link or frame to any pages of the Sites or any content on the Services, whether in whole or in part.
  • Provide Cake with false or incorrect contact information.
  • Post, upload, or distribute any User Media or other content that is unlawful, defamatory, libelous, inaccurate, or that a reasonable person could deem objectionable, profane, indecent, pornographic, harassing, threatening, embarrassing, hateful, or otherwise inappropriate or that is intended primarily to promote a cause (political, religious, or other).
  • Abuse, threaten, slander, or otherwise harm any other user, any Restaurant promoted on the Services, or any Cake member, employee, or other person connected to Cake.
  • Interfere with Cake’s security-related features, including by accessing content not intended for you (such as logging into an account you are not authorized to access) or disabling or circumventing features that prevent or limit use or copying of any content.
  • Use any Services in any manner inconsistent with applicable laws and regulations.
  • Display an advertisement, or accept payment or anything of value from a third person in exchange for performing any commercial activity on or through the Services on behalf of that person, such as posting blogs or bulletins with a commercial purpose, or otherwise posting content on the Services that contains commercial self-promotion (unless expressly permitted by Cake).
  • Use any Services to purchase alcohol unless you and the alcohol recipient are of legal age to purchase and consume alcohol.
  • Modify or otherwise corrupt the functionality of the Services.
  • Violate, or encourage others to violate, any right of a third party, including by infringing or misappropriating any third party intellectual property right.
  • Perform any fraudulent activity including impersonating any person or entity, claiming a false affiliation, accessing any other account on the Services without permission.
  • Attempt to do any of the acts prohibited by the Agreement, or assist or permit any person in engaging in any of the acts prohibited by the Agreement.

Please note that Cake is a technology company that provides services to Restaurants and other establishments that may hold alcohol beverage licenses. In any purchase of alcohol from Sellers (defined below) you expressly represent and warrant that you are at least twenty-one (21) years old, you will provide bona fide government-issued photo identification showing your legal age upon delivery or pickup of any beverages; you are purchasing alcoholic beverages for personal consumption and not for resale or any other commercial purpose; and you are not procuring alcohol from Sellers for person(s) under the legal age.

If you believe the restrictions are unduly restrictive, you may provide notice to Cake at support@cake.net, together with any information reasonably required for Cake to consider your situation and determine in its sole discretion if there is a remedy.

Disclaimer on Content. Cake reserves the right to change content on the Services without prior notice. Cake does not guarantee the accuracy of any content pertaining to any Restaurant, such as the hours of operation, the location, or the prices or the availability of menu items.

You Must Have Permission to Send SMS Text Messages to Others. You may be able to use the Services to send SMS text messages, which may include marketing content, to individuals who are not users of the Services. For example, you may be able to invite others to use the Services by text message. You represent and warrant you will initiate and send text messages using the Services only to those individuals who have expressly agreed to receive SMS text messages, including marketing text messages, from you and us. You agree that you control sending text messages you initiate through the Services and that we are limited to facilitating your text message transmissions.

You Consent to Receive SMS Text Messages from Us. By providing us or a Restaurant with your mobile telephone number, you hereby consent to receive direct dial telephone calls and SMS and MMS text messages (from Cake or a Restaurant) at that number relating to the Services (for among, other things, notifications, promotions, account verification, invitations, and other ). The operator of your mobile network (“Carrier”) may charge standard messaging, data, and other fees. You are responsible for these charges. The Services may send and receive text messages through cellular telephone operators or other networks, and the level of reliability may vary. We are not responsible for the timeliness or final delivery of the message, as this is out of our control and is the responsibility of the Carrier or other networks. Contact us immediately if the cell phone number(s) you have provided to Cake are changed or disconnected.

3. Fees; Payment Transactions

Cake provides advertising and marketing services to independently operated Restaurants and retailers on cake.net and other applicable platforms and through the Services. Cake is not the retailer of any products offered by Restaurants.

The Services may enable users to make payment(s) such as credit card payments (a “Payment”) to third parties such as Restaurants that use Cake’s payments services (“Sellers”). By making that payment, you authorize your payment method to be charged by the Seller (or Cake as agent of Seller) to effectuate the Payment and agree to pay all applicable charges, including gratuities, fees and taxes, and any part thereof in connection with the payment. All fees are exclusive of applicable taxes, unless otherwise stated, and you are solely responsible for the payment of any such taxes that may be imposed on your use of the services provided to you. Should you be entitled or subject to a refund, reversal, chargeback, or other adjustment associated with the Payment, you also authorize a credit to your payment method (as applicable) to achieve that adjustment.

In connection with a Payment by payment card Cake acts as a third-party technology provider to, and facilitates payment processing on behalf of, the Restaurant, and has no liability to you or any other person for products you may purchase from a Restaurant or for any Restaurant’s compliance with applicable law, including without limitation local regulations regarding sale of alcohol.

Before you pay any fees or other amounts, you will have an opportunity to review and accept the amounts you will be charged. All amounts are in U.S. dollars unless otherwise noted and are non-refundable. Cake will charge the payment method you specify at the time of You authorize Cake to charge all sums as described in the Agreement, for the Services you select, to that payment method. If you pay any amounts with a credit card, Cake may seek pre-authorization of your credit card account prior to your Payment to verify that the credit card is valid and has the necessary funds or credit available to cover your Payment. These pre-authorizations will reduce your available balance by the authorization amount until it is released or reconciled with the actual charge. The Services may include functionality for activating, updating, or canceling recurring payments for periodic charges. If you choose to store payment method information with Cake via any of the Services for your convenience and use in future transactions, you agree that Cake may receive updated information on your payment method (such as card number or expiration date) through services available from the card networks and may update your payment method credentials stored with Cake from time to time. Payments made through the Services are also subject to the terms of your agreement with your payment method issuer. You are solely responsible for any charges or fees that may be imposed by your payment method issuer as a result of using the Services.

Cake in its discretion may set limits on your use of the Services, such as transaction limits on the dollar amount or number of Payments you may make within certain time periods. We may decline to process any Payment without any notice to you or delay processing of or hold or cancel processing of any Payment upon the direction of the Restaurant or if we determine that the transaction is invalid, suspicious, involves misconduct or fraud, or otherwise violates applicable laws, these Terms, or any of Cake’s commercial agreements with its banking partners related to the Services, or exposes you, other Cake users, Sellers, Cake partners, or Cake Entities to harm (such as, but not limited to, criminal activity).

If you become aware of unauthorized use of your access credentials or any payment method (such as a credit card) associated your account, you are obligated to notify Cake immediately at support@cake.net and remain responsible for any activity on your account until such time as Cake has been notified with sufficient notice to take appropriate action.

4. Rules on the Content You Submit to CAKE

Some aspects of the Services now or in the future may enable you and other users to submit content, such as restaurant reviews, images, and postings, including other users posting content to your account and posting of data drawn from Third Party Services (such as Facebook, etc.) in connection with the Services or promotion of the Services (collectively, “User Media”). Submissions of User Media by visitors to certain parts of the Services may be public and posted in public areas. User Media is intended to enhance the experience of the Services, however, it should not be understood as to be endorsed by or necessarily represent the views of Cake. Cake disclaims any duty to review or modify User Media, including restaurant reviews, and any responsibility for either the effects of harmful files, such as malware, that may be contained in that User Media, or for conduct by users or any third parties in connection with User Media submitted by them or you. Cake (without promising to do so) may decide it is in Cake’s best interests to block, remove, modify, or simply not post any User Media, including restaurant reviews or ratings, for any reason determined by Cake in its sole discretion at any time and may not notify you if it does so.If you decide to submit User Media, you promise you have the right to provide that User Media, which means:

  • You are the creator and owner of the User Media, or
  • The User Media is not protected by copyright law, or
  • You have express permission from the copyright owner to use the User Media in connection with the Services; and
  • You have the necessary licenses, rights, consents, and permissions to authorize Cake and users of the Services to use and distribute your User Media as necessary to exercise the licenses granted by you in these Terms; and
  • For User Media that reviews Restaurants, you have had first-hand experience with those Restaurants.

You further agree not to submit any User Media otherwise prohibited by these Terms.

You: (a) agree that any User Media you provide in may be read, collected, and used by others who access the User Media, (b) agree to indemnify Cake and its indirect or direct subsidiary, parent, or affiliate companies or any of their employees, officers, directors, licensors, and agents (collectively, with Cake, the “Cake Entities”) from all claims relating to your User Media, and (c) to the fullest extent permitted by applicable law, irrevocably waive, and cause to be waived, any claims and assertions of moral rights or attribution regarding your User Media brought against the Cake Entities, any Third Party Services, and our and their users to the extent relating to use of the User Media for the Services or as otherwise expressly permitted under the Agreement. If you feel that User Media should be removed, please let us know, and Cake has the right, but not the obligation, to review such User Media, and ultimately it will be Cake’s decision (subject to any countervailing laws) on whether to take any action related to your request.

If you are accessing the Services as a minor with the consent of a guardian, you may submit a request to delete or anonymize information you post to the Services by emailing support@cake.net. Notwithstanding the foregoing, it may not be possible to completely and comprehensively remove all of your User Media from the Services.

You understand that when using the Services you may be exposed to User Media from a variety of sources and acknowledge that User Media may be inaccurate, offensive, indecent, or objectionable. We expressly disclaim all liability in connection with User Media. If notified by a user or content owner that User Media allegedly does not conform to the Agreement, we may investigate the allegation and User Media in our sole discretion whether to remove the User Media, which we reserve the right to do at any time and without notice. For clarity, Cake does not permit copyright-infringing activities on the Services.

5. Restrictions on Special Promotions

From time to time the Services may offer you opportunities to participate in or utilize, as applicable, contests, coupons, loyalty programs, discounts, or promotional sales being offered by Cake or its Restaurants (each a “Special Promotion”). Special Promotions may, for example, offer a meal discount or a free drink when ordering a sandwich. When a Special Promotion is being offered by a Restaurant, Cake is simply the service provider for the Restaurant identified with that Special Promotion and the Restaurant alone is the seller and offeror of the Special Promotion and is solely responsible for redeeming any sale you purchase.

Special Promotions (unless stated to the contrary in the terms of the Special Promotion) are (a) available for only a limited time and may expire prior to you taking advantage of the Special Promotion, (b) only applicable to qualifying items and qualifying (e.g., minimum) purchase requirements, (c) not transferrable or combinable with other offers, and (d) void where prohibited and may not be available to users in certain locations. Further, for each Special Promotion being offered by Cake, we reserve the right to modify and limit its conditions, including the offer period except as limited by applicable law. We further reserve the right to modify, suspend or  terminate the technology services that enable Restaurants to offer Special Promotions through Cake.

6. Your Dealings With Third Parties

GeneralCake makes it easier for you to connect with other Cake users and buy from or connect with third parties (entities other than Cake Entities) that offer goods, services, or promotions to you through the Services or otherwise provide you with access to third party websites, databases, networks, servers, information, software, programs, systems, directories, applications, or products or services (collectively, “Third Party Services”). The Services may contain links to third party websites or display advertisements and promotional material of goods and services offered by third parties. However, Cake does not have or maintain any control over Third Party Services and is not responsible for their content, operation, or use. Cake is not responsible for the acts of third parties (including Restaurants and advertisers) and may not monitor your dealings with them. By linking or otherwise displaying information from or providing access to any Third Party Services, Cake gives no representation, warranty, or endorsement, express or implied, regarding the legality, accuracy, quality, or authenticity of content, information, or services provided by those Third Party Services. Your dealings with third parties made through the Sites and/or Apps, including payment and delivery of related goods or services, and any other terms, conditions, warranties, or representations associated with those dealings, are solely between you and the third party and at your own risk. Conduct any diligence you feel necessary before engaging online or offline with any of these third parties. Note that third parties may pay Cake to be promoted on the Services or to have their respective product or service offering(s) placed higher in search results and may also purchase research or other services from Cake. Additionally, any third party content made available through the Services is owned by such third parties or their licensors and you agree to not use, copy or display the such third party content except as expressly permitted or as stated under these Terms.

Pricing and Customer Service for Third Party Goods and Services. The purchase price for goods and services made available via the Services, as designed on the Cake system, is ultimately determined by Restaurants and Cake is not responsible for that price. Note that Cake does not guarantee that Restaurant pricing will not vary depending on the nature of the order transaction (online versus in-store) or the dining experience (delivery or take-away or in-store). If you believe that an item has been priced incorrectly, contact the Restaurant for additional information. Relatedly, the applicable Restaurant — not Cake — is responsible for all aspects of purchased goods and services, including customer service matters, such as returns, refunds, rebates, or issues with the Restaurant’s policies or personnel.

Disclaimer of Liability for Third Party Services. You are solely responsible for taking the precautions necessary to protect yourself from fraud when using Third Party Services, and to protect your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content and material that may be included on or may emanate from any Third Party Services. Cake disclaims all responsibility or liability for any harm resulting from your use of Third Party Services, and you irrevocably waive any claim against Cake regarding the content or operation of any Third Party Services.

Third Party Fees. Your use of the Services may incur third party fees, such as fees charged by your Carrier for data usage, and may be subject to other terms, such as your Carrier’s terms of service, and you agree to pay all of those fees and abide by all of those terms. You are solely responsible for all of those fees incurred by you for use of the Services.

Third Party Software. If you use an App, the software you download consists of a package of components, including certain third party software provided under separate license terms (the “Third Party Terms”). Your use of that software with the App in a manner consistent with the terms of the Agreement is permitted, however, you may have broader rights under the applicable Third Party Terms and nothing in the Agreement is intended to impose further restrictions on your use of that software. A list of third party software, if any, provided under Third Party Terms is as follows: Ubuntu; Spring Framework; Symfony Framework; Google Guice; React; Apache; Jetty; Tomcat; Node Js; RabbitMq; MemCache; TeamViewer; IntelliJ; Atlassian Tools; Eclipse; CouchDB; MySQL; Hadoop; iOS; and Android. The applicable Third Party Terms are accessible via links from the web sites of those licensors. Operator is bound by and will comply with all Third Party Terms.

7. Signing Up For, Protecting and Termination of a CAKE Account

Use of the Services may require registration and/or creation of an account with Cake (either by registering directly or through sign-on functionality provided by social networks or third party sites or services, such as Facebook.) If you create an account or Cake profile, you promise to provide accurate, complete registration information, and to keep that information up-to-date if it changes. When you register, you may obtain log-in and password credentials (a “User ID”).

If you register for an account, you must (a) maintain the security of your User ID, (b) accept full responsibility for all activities that occur under your User ID, and (c) notify Cake immediately if you learn your User ID is being used without authorization. Cake will not be liable for any damage of any kind arising from or relating to any acts or omissions by you or someone else using your User ID.

Cake reserves the right to suspend or terminate your account with or without notice. Upon termination of your account you agree that: (a) any use rights or licenses provided to you under the Agreement will end, and (b) Cake may permanently destroy all information associated with your or your account stored on servers controlled by Cake.

You may close your Cake account at any time but you will remain obligated for any outstanding Payments as well as any fees or other charges incurred. You can close your account by emailing support@cake.net. Please review the Privacy Policy for further information about practices regarding your personal information. In certain cases, we may not permit the closure of your account, including but not limited to situations where you have open or pending purchases or if you owe money to Cake or a Restaurant due to your use of the Services.

Cake is not liable to you or any third party for compensation, reimbursement, or damages in connection with any termination or suspension of the Services or any deletion of information associated with you or your account. Termination of the Agreement by either party does not relieve you of any payment obligations owed to Restaurants or Cake that accrued prior to the termination and any other amounts owed by you under the Agreement.

By entering into the Agreement, you expressly authorize Cake to share information about you, your account, and any of your transactions with law enforcement if Cake reasonably believes that your Cake account has been used for an unauthorized or illegal purpose, and as otherwise described in the Privacy Policy.

8. CAKE’S Rights to Modify the Agreement or Services

Cake may change or add to the terms of the Agreement at any time through the processes described in the applicable portions of the Agreement (“Agreement Change”). If a change to the Agreement materially modifies your rights or obligations, you will have to accept the modified Agreement to continue to use the Services. Please check the Agreement periodically for changes. You understand the importance of regularly reviewing these Terms and other portions of the Agreement as updated on the relevant Site or App. Agreement Changes that are material are effective upon your acceptance of the modified Agreement. Use of the Services after notice of any Agreement Change will confirm that accepted the modifications to the Agreement. Agreement Changes that are immaterial are effective upon publication. Notwithstanding the foregoing, (a) any dispute between the parties that arose before the effective date of an Agreement Change is governed by the Agreement (including the binding individual arbitration clause) that was in place when the dispute arose and (b) if an Agreement Change negatively and materially impacts your rights under the Agreement, and Cake does not waive the applicability of those changes to you, you may terminate the Agreement by providing written notice of termination to Cake. Your notice must be given within 30 days following the date of notice by Cake of the Agreement Change (through posting on the Sites, Apps, or otherwise).

We reserve the right to modify or discontinue any part of the Services (including by limiting or discontinuing certain features of the Services), temporarily or permanently, without notice to you. We will have no liability because of any change to the Services or any suspension or termination of your access to or use of the Services.

9. How Other Policies Form the Agreement

These Terms incorporate certain of Cake’s policies generally applicable to users of the Sites and Apps as well specific agreements relating to portions of the Services as described below. These Terms together with those policies and Services-specific agreements (as applicable) together constitute all the terms and conditions agreed upon between you and Cake and supersede any prior agreements in relation to the subject matter of the Agreement, other than a signed, written agreement between you and Cake relating to the applicable portion of the Services that is the subject matter of the Agreement. The Agreement will govern any updates to the Services provided to you by Cake that replace or supplement the Services, unless the upgrade is accompanied by a separate agreement, in which case the terms of that separate agreement will govern.

General Policies. You may access the policies described below at the Sites and you represent that you have and read and agree to all provisions of those policies and understand they are incorporated by reference into these Terms. The policies are as follows:

  • Privacy Policy. The Privacy Policy explains what information we collect about you and our use and treatment of that information. Note that we may disclose information about you to non-affiliated third parties and if you use the Services outside of the United States, you consent to having your personal data transferred to and processed in the United States. By accessing and using the Services, you are agreeing to these Terms and with Cake’s practices regarding the collection, use, and disclosure of your information, as set forth in the Privacy Policy. Please click here to access the Privacy Policy. 
  • Return and Refund Policy. Cake’s return policy is this: if there are problems with an order with a Restaurant promoted on any Services, please contact the Restaurant directly as it — not Cake — is solely liable for pricing and fulfilling any orders and any related customer support. Note, however, that in the case of problems with a charge to your payment method by Cake (and not a Restaurant or other third party), please notify us at support@cake.net immediately to report the problem. All refunds are governed by the refund policies of the Restaurant from which you ordered. If you contact us with a refund request, we will not process any refund until we receive the consent of the applicable Restaurant. Credits or adjustments in connection with refunds or cancelled orders involve banks and card networks and can take up to 7–10 days to appear in your bank account.

Services-Specific Agreements. Certain aspects of the Services may be governed by separate terms or agreements applicable only to that aspect of the Services. Some of those terms and agreements are set forth below. If you do not use that aspect of the Services, that agreement may not be relevant to you. In that case, if there is any conflict between that specific agreement and the rest of the Agreement, the rest of the Agreement will control.

  • Cake Gift Card Agreement. Cake Gift Cards is a service that may be available to you at participating Restaurants. Please refer to the Cake Gift Card Consumer Terms and Conditions for more information about the terms, conditions and policies, which are incorporated into these Terms by reference, that apply to the use of the Cake Gift Cards service.
  • Gift Widget Terms. Cake provides a gift widget through cake.net (“Gift Widget”) that allows Restaurants to ask for monetary gifts or contributions from cake.net users. Such gifts are non-refundable and generally not tax deductible. Please refer to the Restaurant Gift Terms for more information about the terms, conditions and policies, which are incorporated into these Terms by reference, that apply to the use of the Gift Widget.
  • Additional Terms. Your use of the Services is subject to all additional terms, policies, rules, or guidelines applicable to the Services or certain features of the Services we may post on or link to from any of the Services (the “Additional Terms”), such as license agreements for any downloadable software applications, or rules applicable to a particular feature or content on the Services, subject to Section 8. All Additional Terms are incorporated by this reference into, and made a part of, the Agreement, to the extent they relate to portions of the Service you access or use.“

Any additional or different terms or conditions other than the Agreement in relation to the subject matter of the Agreement in any oral communication from you to Cake or any written communication from you to Cake not signed by both you and Cake are void. You represent that you have not accepted the Agreement in reliance on any oral or written representations made by Cake not contained in the Agreement.

10. IP Rights and Licenses

Ownership of the Services. The Services and the content residing thereon are owned by Cake (formerly Leapset) or its affiliates or business partners, including Restaurants. Such content includes the text, software, scripts, graphics, photos, sounds, interactive features, visual interfaces, design, compilation, information, data, computer code (including source code or object code), products, services, and the trademarks, service marks, and logos contained in the Services (“Cake Content”). Cake Content is subject to copyright, trademark, and other intellectual property rights under United States law, the law of the jurisdiction where you reside, and international conventions. All present and future rights in and to trade secrets, patents, copyrights, trademarks, service marks, know-how, and other proprietary rights of any type under the laws of any governmental authority, domestic or foreign, including rights in and to all applications and registrations relating to Cake or the Services will, as between you and Cake, be and remain the sole and exclusive property of Cake.

For the avoidance of doubt, (a) certain menu or other description information displayed on the Services may be the property of the applicable Restaurant or its licensors and protected by intellectual property laws and (b) the trademarks, service marks, designs, and logos of Restaurants displayed on the Services may be the registered and unregistered trademarks of those Restaurants and their licensors. Your use of any of the foregoing intellectual property, except as provided in the Agreement, is strictly prohibited without the authorization of the Restaurant or their licensors.

Cake grants no license to you under any of the above described IP rights by virtue of the Agreement, except for the conditional right to use the Services.

License Grant to You. The Services are licensed, not sold, to you for use only under the terms of the Agreement. Subject to your complete and ongoing compliance with the terms and conditions of the Agreement, Cake grants you a personal, limited, revocable, non-transferable license to: (a) use the App on devices you own or control; and (b) access and use the Sites, in both instances solely for your own use or for the entity on whose behalf you are authorized to act.

License Limitations. You may not modify, alter, reproduce, or distribute the App. You may not directly rent, lease, lend, sell, redistribute, or sublicense the Services. If you breach any license restrictions or other restrictions on use of the Services, or otherwise exceed the scope of the licenses granted in the Agreement, then you may be subject to prosecution and damages, and liability for infringement of intellectual property rights, and denial of access to the Services.

Your Grant of a License. You retain any intellectual property rights in any copyrighted materials and trademarks contained in User Media or any feedback regarding Cake or the Services (such as input and suggestions regarding problems with or proposed modifications or improvements to the Services) or other communication other than data protected under federal and state privacy laws, your enabled privacy settings, or our Privacy Policy you submit to us (collectively, “User Submissions”); however, you grant the Cake Entities a fully paid, perpetual, irrevocable, non-exclusive, worldwide right and license to host, store, transfer, display, perform, reproduce, modify, distribute  (through multiple tiers), use, adapt, and otherwise exploit User Submissions (including any facts or concepts contained in User Submissions) in whole or in part, in all media or distribution methods (now know or later developed) alone or as part of other works in any form, without territorial or time limitations, and to sublicense those rights in any manner and for any purpose, including to improve the Services and create other products and services. You also grant the Cake Entities  the right to use any information, including personal information, included with any User Submission for the use or distribution of that User Submission, subject to the Privacy Policy. You will remain responsible for the accuracy, copyright compliance, legality, decency, or any other aspect of submitted material, including any User Submission or part of a User Submission. By posting User Submissions on public portions of the Services or sharing User Submissions with other users of the Services, you grant those users a non-exclusive license to access and use those User Submissions as permitted by the Agreement and the functionality of the Services. These licenses survive termination of the Agreement.

11. Consent to Arbitrate and Waiver of Class Action

This Section requires that claims or disputes arising out of the Agreement that cannot be negotiated to resolution be generally resolved through arbitration (and not by the courts). Please read it carefully. This Section survives termination of these Terms.

Initiating a ClaimWe want our users to have an excellent experience so we encourage you to contact our customer support team if you have concerns regarding the operation of the Services or Cake. If you conclude that we have not satisfied your concern and that you must pursue legal action, you agree that your claim must be resolved by the processes in this Section.

General. To resolve disputes between you and Cake in the most expedient and cost effective manner, to the fullest extent permitted by law you and Cake agree that every dispute arising in connection with the Agreement will be resolved by binding arbitration. Arbitration is less formal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, may allow for more limited discovery than in court, and can be subject to very limited review by courts. Arbitrators can generally award the same damages and relief that a court can award. The Agreement to arbitrate disputes includes all claims arising out of or relating to any aspect of the Agreement, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of whether a claim arises during or after the termination of the Agreement. TO THE FULLEST EXTENT PERMITTED BY LAW YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THE AGREEMENT, YOU AND CAKE ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.

Exceptions. Nothing in the Agreement will be deemed to waive, preclude, or otherwise limit the right of either party to: (a) bring an individual action in small claims court; (b) pursue an enforcement action through the federal, state, provincial or local agency if that action is available; (c) seek injunctive relief in a court of law; or (d) to file suit in a court of law to address an intellectual property infringement claim.

Arbitrator. Any arbitration between you and Cake will be settled under the Federal Arbitration Act, and governed by the Commercial Dispute Resolution Procedures and the Supplementary Procedures for Consumer Related Disputes (collectively, “AAA Rules”) of the American Arbitration Association (“AAA”), as modified by these Terms, and will be administered by the AAA. The AAA Rules and filing forms are available online at www.adr.org, by calling the AAA at 1-800-778-7879, or by contacting Cake.

Notice; Process. A party who intends to seek arbitration must first send a written notice of the dispute to the other party by certified U.S. Mail or Canada Post mail, or by Federal Express (signature required) or, only if the other party has not provided a current physical address, then by electronic mail (“Notice”). Cake’s address for Notice is: Cake Corporation, 1528 S. El Camino Real, Suite 101, San Mateo, CA 94402. The Notice must: (a) describe the nature and basis of the claim or dispute; and (b) set forth the specific relief sought (“Demand”). The parties will make good faith efforts to resolve the claim directly, but if the parties do not reach an agreement to do so within 30 days after the Notice is received, you or Cake may commence an arbitration proceeding. During the arbitration, the amount of any settlement offer made by you or Cake must not be disclosed to the arbitrator until after the arbitrator makes a final decision and award, if any. If the dispute is finally resolved through arbitration in your favor, Cake will pay you the highest of : (a) the amount awarded by the arbitrator, if any; (b) the last written settlement amount offered by Cake in settlement of the dispute prior to the arbitrator’s award; or (c) $1,000.

Fees. If you commence arbitration under the Agreement, Cake will reimburse you for your payment of the filing fee, unless your claim is for more than $10,000, in which case the payment of any fees will be decided by the AAA Rules. Any arbitration hearing will take place at a location to be agreed upon in Santa Clara County, California, but if the claim is for $10,000 or less, You may choose whether the arbitration will be conducted: (a) solely on the basis of documents submitted to the arbitrator; (b) through a non-appearance based telephone hearing; or (c) by an in-person hearing as established by the AAA Rules in the county (or parish) of your billing address. If the arbitrator finds that either the substance of your claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the standards in Federal Rule of Civil Procedure 11(b)), then the payment of all fees will be governed by the AAA Rules. In that case, you will reimburse Cake for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. Regardless of how the arbitration is conducted, the arbitrator must issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the decision and award, if any, are based. The arbitrator may make rulings and resolve disputes as to the payment and reimbursement of fees or expenses at any time during the proceeding and upon request from either party made within 14 days of the arbitrator’s ruling on the merits.

No Class Actions. TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND CAKE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and Cake agree otherwise, the arbitrator may not consolidate more than one individual’s or entity’s claims, and may not otherwise preside over any form of a representative or class proceeding.

Modifications to this Arbitration Provision. If Cake changes this arbitration provision, other than a change to Cake’s address for Notice, you may reject the change by sending Cake written notice within 30 days of the change to Cake’s address for Notice, in which case your account with Cake will be immediately terminated and this arbitration provision, as in effect immediately prior to the changes you rejected will survive.

Enforceability. The arbitrator has exclusive authority to resolve any dispute relating to the interpretation, applicability, or enforceability of this binding arbitration agreement. If this Section 11 is found to be unenforceable or if this entire Section 11 is found to be unenforceable, then this entire Section 11 is null and void, the remaining provisions of these Terms will remain in effect under the “Severability” clause in Section 14 below, and the exclusive jurisdiction and venue described in Section 14 will govern any action arising out of or related to the Agreement.

12. Limitation of Liability

Generally. Please read this Section carefully since it limits the liability of the Cake Entities. Each of the subsections below only applies up to the maximum extent permitted under applicable law. Nothing in this Section is intended to limit any rights you may have that may not be lawfully limited.

Limitation of Liability. NO CAKE ENTITY WILL BE LIABLE TO YOU OR ANY THIRD PARTY FOR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, THAT ARISE FROM THE USE OF, INABILITY TO USE, OR UNAVAILABILITY OF THE SERVICES OR ANY MATERIALS OR CONTENT ON THE SERVICES OR OTHERWISE ARISE IN CONNECTION WITH THE AGREEMENT WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT ANY CAKE ENTITY HAS BEEN INFORMED OF THE POSSIBILITY OF DAMAGE. UNDER NO CIRCUMSTANCES WILL ANY CAKE ENTITY BE RESPONSIBLE FOR ANY DAMAGE, LOSS, OR INJURY RESULTING FROM HACKING, TAMPERING, OR OTHER UNAUTHORIZED ACCESS OR USE OF THE SERVICES OR YOUR ACCOUNT, OR THE INFORMATION CONTAINED IN YOUR ACCOUNT OR ACCESSIBLE VIA THE SERVICES.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE CAKE ENTITIES ASSUME NO LIABILITY OR RESPONSIBILITY FOR (a) ANY LOSS OF PAYMENT TRANSACTIONS OR LOSS OF DATA, (b) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF ANY SERVICES, (c) ANY UNAUTHORIZED ACCESS TO OR USE OF CAKE’S SYSTEMS OR ANY AND ALL PERSONAL INFORMATION OR FINANCIAL INFORMATION STORED ON THOSE SYSTEMS, (d) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (e) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE THAT MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, (f) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT MADE AVAILABLE VIA THE SERVICES, (g) YOUR CONTENT, OR (h) THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY.

EXCEPT AS PROVIDED IN PART (iii) OF THE “Notice; Process” SECTION OF SECTION 11, NO CAKE ENTITY OR ANY OF THEIR PROCESSORS, SERVICE PROVIDERS, SUPPLIERS, OR LICENSORS (OR THEIR RESPECTIVE AFFILIATES, AGENTS, DIRECTORS, OR EMPLOYEES) WILL BE LIABLE TO YOU FOR ANY CLAIMS, PROCEEDINGS, LIABILITIES, OBLIGATIONS, DAMAGES, LOSSES OR COSTS IN AN AMOUNT EXCEEDING THE GREATER OF (a) THE AGGREGATE AMOUNT OF FEES AND CHARGES PAID BY YOU TO CAKE PURSUANT TO THE AGREEMENT FOR THE APPLICABLE SERVICES RELATING TO THE CLAIMS, PROCEEDINGS, LIABILITIES, OBLIGATIONS, DAMAGES, LOSSES, OR COSTS IN THE SIX MONTH PERIOD PRECEDING THE EVENT THAT GAVE RISE TO THE CLAIM OF LIABILITY, OR (b) $100.

YOU RECOGNIZE AND CONFIRM THAT IF YOU INCUR ANY DAMAGES, LOSSES, OR INJURIES THAT ARISE OUT OF THE SERVICES OR ANY CAKE ENTITY’S ACTS OR OMISSIONS, THE DAMAGES, IF ANY, CAUSED TO YOU ARE NOT IRREPARABLE OR SUFFICIENT TO ENTITLE YOU TO AN INJUNCTION, AND YOU WILL HAVE NO RIGHTS TO ENJOIN OR RESTRAIN THE DEVELOPMENT, PRODUCTION, DISTRIBUTION, ADVERTISING, EXHIBITION, OR EXPLOITATION OF THE SERVICES.

IF YOU ARE A CALIFORNIA RESIDENT, YOU WAIVE CALIFORNIA CIVIL CODE SECTION 1542, WHICH SAYS: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH, IF KNOWN BY HIM MUST HAVE MATERIALLY AFFECTED HIS SETTLEMENT WITH THE DEBTOR.” TO THE FULLEST EXTENT ALLOWED UNDER APPLICABLE LAW, YOU ALSO WAIVE ANY PROTECTION THAT MAY EXIST UNDER ANY COMPARABLE OR SIMILAR STATUTES OR PRINCIPLES OF COMMON LAW APPLICABLE IN STATES OTHER THAN CALIFORNIA.

EACH PROVISION OF THE AGREEMENT THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES, OR EXCLUSION OF DAMAGES IS INTENDED TO AND DOES ALLOCATE THE RISKS BETWEEN THE PARTIES UNDER THE AGREEMENT. THIS ALLOCATION IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES. EACH OF THESE PROVISIONS IS SEVERABLE AND INDEPENDENT OF ALL OTHER PROVISIONS OF THE AGREEMENT. THE LIMITATIONS IN THIS SECTION 12 WILL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

Third Party Disputes. ANY DISPUTE YOU HAVE WITH ANY CARRIER, THIRD PARTY PROVIDER, THIRD PARTY SERVICE, OR OTHER THIRD PARTY, INCLUDING ANY OTHER USER OF THE SERVICES, IS DIRECTLY BETWEEN YOU AND THAT THIRD PARTY, AND YOU IRREVOCABLY RELEASE THE CAKE ENTITIES FROM ANY AND ALL CLAIMS, DEMANDS AND DAMAGES (ACTUAL AND CONSEQUENTIAL) OF EVERY KIND AND NATURE, KNOWN AND UNKNOWN, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THOSE DISPUTES.

DMCA Notification. We comply with the provisions of the Digital Millennium Copyright Act applicable to Internet service providers (17 U.S.C. §512, as amended). If you have an intellectual property rights-related complaint about material posted on the Services, you may contact our Designated Agent at the following address:

Cake Corporation
ATTN: Legal Department (Copyright Notification)
1528 S. El Camino Real
Suite 101
San Mateo, CA 94402

Email: copyright@cake.net

Any notice alleging that materials hosted by or distributed through the Services infringe intellectual property rights must include the following information:

  • an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other right being infringed;
  • a description of the copyright-protected work or other intellectual property right that you claim has been infringed;
  • a description of the material that you claim is infringing and where it is located on the Services;
  • your address, telephone number, and email address;
  • a statement by you that you have a good faith belief that the use of those materials on the Services is not authorized by the copyright owner, its agent, or the law; and
  • a statement by you that the above information in your notice is accurate and that, under penalty of perjury, you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner’s behalf.

Repeat Infringers. Cake will promptly terminate without notice the accounts of users that are determined by Cake to be “Repeat Infringers.” A Repeat Infringer is a user who has been notified of infringing activity or has had User Media removed from the Services at least twice.

14. Dreary Miscellaneous Terms That Are Still Important

This Section may be laborious to read but it is an essential part of the understanding between Cake and you. Cake’s ability to make the services it provides to its users depends on structuring the engagement on terms that meet Cake’s internal risk tolerance requirements. While we are sympathetic if you cannot agree to any of the Agreement, including the terms in this Section, you may not use the Services if you make that decision. In that event, however, we want to hear from you, so please contact us at support@cake.net if you find the Agreement prohibitively restrictive.

Disclosures and Notices and E-Sign Consent. Cake may provide disclosures and notices regarding the Services, the Agreement, or your account to you electronically by posting it to one of the Sites, or by emailing it to an email address listed in your user account. Those electronic disclosures and notices will have the same meaning and effect as if you were provided with physical copies. Those disclosures and notices are considered received by you within 48 hours of the time posted or emailed to you unless Cake receives notice of non-delivery. Review the applicable Site or App regularly to review the prevailing disclosures and notices and check for updates. You will keep email address(es) valid and active and to monitor your email account(s). Cake will not be liable to you or any third party for any losses resulting from your failure to comply with the foregoing. To withdraw consent to receiving disclosures and notices electronically, contact support@cake.net. You agree that your electronic signature shall have the same effect as a manual, physical signature. Your consent to receive electronic communications is valid until and unless you revoke it. While you may revoke your consent at any time, consent to electronic Communications is a condition of some Cake Services, and if you revoke it you will no longer be permitted to use the Services.

Recording Calls. To the extent permitted by law Cake may, without further notice or warning and in our discretion, monitor or record telephone conversations you or anyone acting on your behalf has with Cake or its agents for quality control and training purposes or for its own protection. You acknowledge and understand that, while your communications with Cake may be overheard, monitored, or recorded without further notice or warning, not all telephone lines or calls may be recorded by Cake, and Cake does not guarantee that recordings of any telephone calls will be retained or retrievable.

Disclaimers. THE SERVICES AND OTHER MATERIALS OR TECHNOLOGY MADE AVAILABLE BY CAKE TO YOU UNDER THE AGREEMENT, THROUGH THE SERVICES, OR PROVIDED INCIDENTALLY TO THE AGREEMENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTY OR CONDITION OF ANY KIND AND THE CAKE ENTITIES HEREBY DISCLAIM ANY AND ALL REPRESENTATIONS, WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, MADE TO YOU OR ANY OTHER PERSON, INCLUDING ANY WARRANTY OR CONDITION REGARDING QUALITY, SUITABILITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, OR OTHERWISE (REGARDLESS OF ANY COURSE OF DEALING, CUSTOM, OR USAGE OF TRADE). YOUR ACCESS TO AND USE OF THE SERVICES, ANY WEBSITES OR MATERIALS LINKED TO ANY SERVICES IS AT YOUR OWN RISK. THE CAKE ENTITIES DO NOT WARRANT THAT THE SERVICES OR ANY PORTION OF THE SERVICES, OR ANY MATERIALS OR CONTENT OFFERED THROUGH THE CAKE SERVICES, WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS, AND DO NOT WARRANT THAT ANY OF THOSE ISSUES WILL BE CORRECTED.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THE SERVICES OR ANY MATERIALS OR CONTENT AVAILABLE THROUGH THE SERVICES WILL CREATE ANY WARRANTY REGARDING ANY OF THE CAKE ENTITIES OR THE SERVICES. YOU ASSUME ALL RISK FOR ANY DAMAGE THAT MAY RESULT FROM YOUR USE OF OR ACCESS TO THE SERVICES, YOUR DEALING WITH ANY THIRD PARTY IN CONNECTION WITH THE SERVICES, AND ANY MATERIALS OR CONTENT AVAILABLE THROUGH THE SERVICES. YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR PROPERTY (INCLUDING YOUR COMPUTER SYSTEM OR MOBILE DEVICE USED IN CONNECTION WITH THE SERVICES), OR THE LOSS OF DATA THAT RESULTS FROM THE USE OF THE SERVICES OR THE DOWNLOAD OR USE OF RELATED MATERIAL OR CONTENT.

SOME JURISDICTIONS MAY PROHIBIT A DISCLAIMER OF WARRANTIES AND CONDITIONS AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.

Indemnification. You will defend, indemnify, and hold harmless the Cake Entities against all claims, liabilities, damages, losses, expenses, tax assessments, penalties, interest, and expenses (including reasonable attorneys’ fees and costs) arising out of or connected with any claim, action, audit, investigation, inquiry, or other proceeding instituted by an individual or entity that arises out of or relates to: (a) your access to, use of, or alleged use of, the Services, including your interaction with any entity that advertises or promotes offers on the Services; (b) any actual or alleged violation of your representations, warranties, agreements, or obligations referenced in the Agreement or any applicable law or regulation; (c) any actual or alleged violation by you of Cake’s policies or applicable policies of its business partners or payment card association rules; (d) wrongful or improper use of any Services by or on behalf of you; (e) your violation of any rights of a third party, including any intellectual property right or publicity, confidentiality, other property, or privacy right; (f) your violation of any federal, state, or local law, rule, or regulation, including any applicable data privacy or security laws, any laws governing gift cards, and any law or regulation governing the use or sale of alcohol; and (g) any dispute or issue between you and any third party, including a Restaurant. Cake maintains the right to control its own defense and to choose its own legal counsel in any matter subject to the foregoing indemnification, and you will cooperate with Cake’s defense of the claim.

Assignment. The Agreement, and any rights or obligations hereunder, may not be transferred or assigned by you without Cake’s prior written consent, but may be assigned or transferred by Cake without restriction.

Excused Non-Performance. Cake will not be liable or responsible to you, nor be deemed to have defaulted or breached the Agreement, for any failure or delay in fulfilling or performing any term of the Agreement when and if failure or delay is caused by or results from acts or circumstances beyond the reasonable control of Cake including acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot, or other civil unrest, national emergency, revolution, insurrection, epidemic, lockouts, strikes, or other labor disputes (whether or not relating to either party’s workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage.

Entire Agreement. The Agreement, along with any applicable policies and agreements made available at any Site or App incorporated into the Agreement by express reference and any exhibits, appendices, addenda, schedules, and amendments explicitly made to the Agreement, sets forth the entire understanding between you and Cake regarding your use of the Services, and supersedes all other agreements, oral or in writing related to the Services, unless made in writing and expressly incorporated into the Agreement.

Waiver. No waiver by any party of any of the Agreement will be effective unless explicitly set forth in writing and signed by the party so waiving. Except as otherwise set forth in the Agreement, no failure to exercise, or delay in exercising, any rights, remedy, power, or privilege arising from the Agreement will operate or be construed as a waiver thereof, nor will any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or exercising any other right, remedy, power, or privilege. NOTHING IN THE AGREEMENT WILL AFFECT ANY NON-WAIVABLE STATUTORY RIGHTS THAT APPLY TO YOU.

Severability. If any term or provision of the Agreement is invalid, illegal, or unenforceable in any jurisdiction, that invalidity, illegality, or unenforceability will affect no other term or provision or invalidate or render unenforceable that term or provision in any other jurisdiction.

Governing Law. The Agreement is governed by and construed under the laws of the State of California without reference to conflict of laws principles that would cause the application of the laws of another jurisdiction. If a lawsuit or court proceeding is permitted under the Agreement, then you and Cake will submit to the personal and exclusive jurisdiction of the state courts and federal courts within San Francisco, California to litigate any dispute.

Interpretation. Section headings are used in the Agreement for convenience of reference only and will not affect the meaning of any provision of the Agreement. For purposes of the Agreement: (a) the words “include,” “includes,” and “including” will be deemed followed by the words “without limitation”; (b) the words “such as,” “for example,” “e.g.,” and any derivatives of those words will mean by way of example and the items that follow these words will not be deemed an exhaustive list; and (c) the word “or” is used in the inclusive sense of “or” and the terms “or,” “any,” and “either” are not exclusive. No ambiguity will be construed against any party based on a claim that the party drafted the language.

Special Notice for California Residents. Pursuant to California Civil Code Section 1789.3, if you have any questions about pricing, complaints, or inquiries about Cake or its services please contact us at support@cake.net or via certified mail at:

Cake Corporation
1528 S. El Camino Real
Suite 101
San Mateo, CA 94402
Attention: Customer Support

California residents are also entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted by telephone at (800) 952-5210 or in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834.

15. Notice Regarding Apple

If you are using our Apps on an iOS device, the terms of this Section 15 apply. You acknowledge that the Agreement is between you and Cake only, not with Apple, and Apple is not responsible for the Services or their content. Apple has no obligation to furnish any maintenance or support services with respect to the Services. If the Services fail to conform to any applicable warranty, you may notify Apple and Apple will refund any applicable purchase price for the mobile application to you; and, to the maximum extent permitted by applicable law, Apple has no other warranty obligation with respect to the Services. Apple is not responsible for addressing any claim by you or any third party relating to the Services or your possession or use of the Services, including: (a) product liability claims; (b) any claim that the Services fail to conform to any applicable legal or regulatory requirement; and (c) claims arising under consumer protection or similar legislation. Apple is not responsible for the investigation, defense, settlement, or discharge of any third party claim that the Services or your possession and use of the mobile application infringe that third party’s intellectual property rights. You agree to comply with any applicable third party terms when using the Services. Apple and Apple’s subsidiaries are third party beneficiaries of Section 15 of these Terms, and upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce this Section 15 of these Terms against you. You hereby represent and warrant that: (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.

Privacy Policy

Last Updated: September 16, 2020

This Privacy Policy (this “Policy”) describes the privacy practices of Cake Corporation (“Cake”, “we”, or “us”) with respect to information collected when users sign up for, use, access or otherwise interact with cake.net, trycake.com (the “Sites”) and any applications, services, programs, and products of Cake developed from time to time, including Cake’s point-of-sale (POS) software and hardware services, guest management services, online ordering services, payment facilitation services, and associated mobile applications and social media plugins or websites and applications operated by Cake on behalf of merchants (“Restaurants”) on the Cake platform (collectively, including the Sites, the “Services”), made available on a consumer basis or that reference this Policy (even if you have not signed up for a user account or downloaded a Cake application), and how we use and share it. By using the Services (including the Sites) or providing Personal Information to us you consent to the terms of this Policy. If you are an employee of a Restaurant we may also collect information about you through the use of the Services and such collection and use is governed by the terms of this Policy.

This policy does not describe the information collection practices of third parties who are not subsidiary or parent companies of Cake, including restaurants that use Cake business services. Users of the Services should ask these third parties about their privacy practices before providing information directly to them.

We may change this Policy from time to time. If changes are made, notification will happen by posting the updated policy to the Sites and revising the “Updated” date. The most current version of this Policy will be effective at the time it is posted. By continuing to access or use the Services after those changes become effective, you agree to be bound by the revised Policy. If you have a disability, you may access this Policy in an alternative format by contacting support@trycake.com.

BY ACCESSING ANY OF THE SERVICES YOU AGREE TO BE BOUND TO ALL THE TERMS OF THIS POLICY.

This Policy covers the following areas:

  1. The Information Cake Collects and How It is Used
  2. How Your User Information May Be Shared
  3. How Cake Retains User Information
  4. How Cake Secures User Information
  5. How You Can Manage Your User Information
  6. Region-Specific Disclosures

1. The Information Cake Collects and How It is Used

A. Information Collected From Users

Cake collects both Personal Information and Non-Personal Information in connection with the Services. “Personal Information” means any information that identifies or relates to a particular individual and also includes information referred to as “personally identifiable information” or “personal data” under applicable data privacy laws, rules, or regulations. Examples of Personal Information are a name, an online identifier, biometric information, a contact address, social media reviews and ratings, device identifiers that can be linked to a particular consumer, and precise Geolocation Data. “Non-Personal Information” means information that is aggregate, anonymous, practicably de-identified, or otherwise does not reveal your identity. Personal Information and Non-Personal Information are collectively “User Information.”

Cake may collect and use User Information, including as follows:

Account and Transactional Data

i. Account Information. We may ask for and store information submitted to us (“Account Information”) by you directly or indirectly (such as through a third party application) in connection with the marketing, registration, creation, or updating of an account with Cake, or when you express an interest in using, or use or access, the Services, including as an agent or employee of a Restaurant. This includes information you may provide as part of any identity verification process such as name; email address; mailing address; phone number; birthdate; passport, driver’s license, Social Security, Taxpayer Identification, or other government-issued identification; or other historical, contact, demographic or authentication information.

ii. Transactional Data. We may collect information about you (“Transactional Data”) when you engage in activities on or related to the Services, including participating in interactive features of the Services, connecting from a social network, using a social media service (such as Cake’s Facebook page), or websites or applications operated by Cake on behalf of Restaurants, ordering, making a payment for, reserving or reviewing a Restaurant’s product or service (such as booking a guest at a Restaurant location), using a Cake gift card (including any gift cards issued by a Restaurant through a relationship with Cake), signing up for emails, mobile messages, or social media notifications, submitting content and/or posting content/reviews in discussion forums, communicating with our customer service department via our customer service call center or electronic media platforms (such as email or social media), participating in user surveys, focus groups, or contests, or customer referral programs and signing up for special offers from third parties through the Services. Our collection of Transactional Data may be required for you to engage in certain activities on the Service. Transactional Data may include (a) first and last names, (b) a home or other physical address, including street name and name of city or town, (c) an email address or other online contact information, such as an instant messaging user identifier or a screen name, (d) telephone number, (e) Social Security number, (f) date of birth, (g) photographs, (h) reviews and ratings, (i) information from any social network you may have connected from, (j) a description of transaction and when and where it occurred, and (k) certain financial account or payment details, such as a payment method, a bank account number or a credit card number, expiration date, and authentication codes or related information. We do not collect social insurance numbers from consumers in Canada.

We may use Personal Information such as Account Information and Transactional Data for, among other things, product and service fulfillment (including the delivery of Cake’s business services to Restaurants and providing products and services to users (such as offering real-time deals near your location or sending receipt messages (by email or mobile communications)), to enable Restaurants and Restaurant employees to access and use the Services, maintenance and improvement of the Services, marketing purposes (such as sending you marketing communications, either directly or through a third party, in relation to the Services that might interest you and enabling Restaurants, either directly or through a third party, to advertise their products and services to you), information purposes (such coupon delivery, sending you news and information about the Services, or tracking the success of a referral program), internal operations (improving the effectiveness and security of the business or consumer services of Cake and its affiliate companies), contacting you to resolve disputes or collect fees, maintaining records for Restaurants regarding their employee’s interaction with and use of the Services, and to personalize and facilitate user’s experience with the Services or the services of third parties. In addition, if you use our Services to send information or a product to another person, we may store that information in a form that is personally identifiable. Cake may also process Personal Information submitted to us in connection with our employment activities, such as in connection with recruitment efforts or candidate evaluations.

We may also use Personal Information to deliver information and support you request, troubleshoot issues you are having with the Sites, perform administrative tasks in connection with the Services, contact you, enforce our agreements (including any applicable terms of use, terms of service, or similar agreements and this Privacy Policy), investigate, detect or prevent fraud, security breaches and other potentially prohibited or illegal activities, comply with applicable law, regulation, and legal process and cooperate with law enforcement activities, each to the extent permitted by applicable law. Personal Information may also be used in verifying identity, credit investigation, credit eligibility, identity or account verification processes, fraud detection processes, or collection procedures. We may also use Personal Information for any other business purpose stated when collecting such Personal Information or as otherwise set forth in applicable data privacy laws, such as the California Consumer Privacy Act (the “CCPA”).

Location and Device InformationCake may directly or through third parties collect device-specific information about you (and any device associated with your account) including without limitation any GPS-based, Wi-Fi-based, or cell-based location information (“Geolocation Information”), and any other identifier that permits direct identifying, locating, or contacting of the device or user. That information may include the presence of the device, its signal strength and mobile network information, its manufacturer (Apple, Samsung, etc.) and model, software running on the device, unique identifiers such as its Media Access Control (MAC) address, and information about the device’s interaction with the Services or business services.

Cake uses this information for various reasons, including to promote the business of Cake and its affiliates, such as by helping Restaurants better understand customer behavior and provide better consumer experiences. For example, Cake may share information such as how many people visit a Restaurant, how long people stay, how often they return, what sections of the store they visit, and whether customers visit other of the Restaurant’s locations. Cake may also combine this information with Personal Information or any other information collected in connection with your use of the Services to facilitate the delivery of marketed messages to you or otherwise use for purposes related to the business of Cake and its parent and subsidiary companies. These marketing messages are optional in Canada; if you do not want to receive them see the section entitled “Optional Use and Disclosure of Your Personal Information (Canada)” below.

Demographic and Profile Information. We may at times request information that is not directly personally identifiable, such as age and annual income, unless it is stored or used in combination with any direct personal identifiers (such as your name or email address). This type of information is primarily used to display more customized content and improve user experience of and promote the Services.

Usage Information. We automatically store information related to the use of the Services, such as Site pages you viewed, your internet protocol (IP) address, browser type, internet service provider (ISP), referring/exit pages, platform type, access device, and the date and time of your visit or transaction. We may use this data to analyze trends, anticipate traffic load demands, track user behavior, gather broad demographic information for aggregate use, and otherwise provide the Services.

Restaurant Biometric Information. For employees or other users acting on behalf of Restaurants that use Cake hardware devices with a biometric or finger scanning device for security and/or workforce management, please see Cake’s Biometric Information Use Policy.

Cookies and Similar Automatically Collected Information. Cake, its affiliates and our partners use various technologies to collect information when you use our Services, including web beacons, pixel tags and sending cookies – small data files placed on a device’s hard drive or memory – to user’s devices in order to, among other things, identify the status of the user, retain your preferences and account settings, analyze trends, learn about Cake’s user base, customize and improve the Services, and mitigate risks and the potential for fraud. In addition, to the extent that advertisements are served through the Services, our third-party advertisers may place or recognize a unique cookie on browsers. We may also collect information using web beacons (objects embedded in a web page or email which are used to check if a user has accessed content).  In addition, Cake may allow third parties or service providers to collect information directly from you on behalf of Cake when you visit the Services for the purposes stated in the Policy including analytics, improving the Services, operational activities, lookalike data modelling and go-to-market activities.

Cake may also supplement the information we collect from you with information received from third parties, including third parties that have placed their own cookies on your device(s). If you view a web page created by a third party or use an application created by a third party, those third parties may use their own cookies or web beacons that are not subject to Cake’s control or this Policy. For instance, we use Google Analytics to collect and process certain analytics data.  Google provides some additional privacy options described at www.google.com/policies/privacy/partners/ regarding Google Analytics cookies.  We also use Mixpanel to collect and process certain analytics data.  More information about Mixpanel’s data practices may be found online at http://mixpanel.com/privacy/.  To opt-out of Mixpanel analytics, please go to https://mixpanel.com/optout/ or review the current instructions in the Mixpanel Privacy Policy.

By using the Services, you consent to the use of the above technologies, including cookies and pixel tags, to collect information about you. You can decide whether or not to accept cookies through your browser’s settings. Most browsers have an option for turning off the cookie feature, which will prevent your browser from accepting new cookies, as well as (depending on the sophistication of your browser software) allow you to decide on acceptance of each new cookie in a variety of ways. You can also delete all cookies that are already on your computer. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some of the Services and functionalities may not work. To explore what cookie settings are available to you, look in the “preferences” or “options” section of your browser’s menu.

If you want to opt out of receiving online interest-based advertisements on your internet browser from advertisers and third parties that participate in the DAA program and perform advertising-related services for us and our partners, please follow the instructions at www.aboutads.info/choices or http://www.networkadvertising.org/choices/ to place an opt-out cookie on your device indicating that you do not want to receive interest-based advertisements.

We are committed to providing you with meaningful choices about the information collected on our Services for third party purposes. That is why we have provided links (above) to the NAI “Consumer Opt-Out” link, the DAA opt-out link, and a Mixpanel opt-out link. However, we do not currently recognize or respond to browser-initiated Do-Not-Track signals. If you reside in a jurisdiction that mandates that Cake respond to DNT signals and wish to opt-out of cookies or other data collection technologies, please write to our support team at support@trycake.com.

Digital ReceiptsIn connection with the Services, you may receive receipts in connection with order transactions. If you opt to receive receipts via email or text message, Cake retains any provided email address or phone number and you authorize Cake to use that address or phone number when sending you receipts in connection with purchases and to automatically send you digital receipts for future purchases you make from Restaurants. Digital receipts may contain additional messages, offers, or links that may be of interest to you. If at any time you wish to opt out of receiving automatic digital receipts, please follow the instructions in your digital receipt (if applicable) or contact Cake at support@cake.net.

Disclaimer of Information Provided to Third Party Services. In some cases we may allow you access to certain third party services by links or otherwise. This Policy does not apply to, and we are not responsible for, third-party cookies, web beacons, or other tracking technologies, which are covered by such third parties’ privacy policies. Any information you provide to these third party services is not User Information and will not be subject to this Policy. Links accessible via the Services are not intended as an endorsement of or referral to the linked websites. Once you link to another site, you are subject to the privacy and security policies of the new site.

To the extent that Cake incorporates the Google Places or Maps API product(s) into the Services, then by using the Services you agree to be bound by Google’s Terms of Use and the Google privacy policy (currently at http://www.google.com/policies/privacy/), as amended by Google from time to time, which is incorporated herein by reference.

B. Information Collected From Third Parties

Cake may also collect information about you from third parties, including but not limited to publicly available sources, identity verification services, financial institutions, mailing list providers, and credit bureaus. In some cases, where lawful this information may include personally identifiable information such as a taxpayer identification number or other government-issued identification number. To the extent permitted by applicable laws, we may obtain background check reports from public records of criminal convictions and arrest records. We may use your information, including your full name, government-issued identification number, and date of birth, to obtain such reports. Information about you may also be collected from third parties in connection with any credit investigation, credit eligibility, identity or account verification process, fraud detection process, or collection procedure, or as may otherwise be required by applicable law. This includes, without limitation, the receipt and exchange of account or credit-related information with any credit reporting agency or credit bureau, where lawful, and any person or corporation with whom you have had, currently have, or may have a financial relationship, including without limitation past, present, and future places of employment, financial institutions, and personal reporting agencies. If you provide your social network account credentials to us or otherwise sign into the Services through a third party site or service, you understand some content and/or information in those accounts may be transmitted into your account with Cake.

2. How Your User Information May Be Shared

Cake works with third parties to help provide its services to consumers and Restaurants and maintain and improve its services and business and we may share User Information with those third parties to further these efforts. Without limiting the foregoing (and to the extent permitted by applicable law), Cake will share User Information with third parties with your consent as well as in the following circumstances:

Cake Affiliates. Cake may share information it collects with parent and subsidiary companies that Cake controls or is controlled by. Those affiliates may use this information to improve and promote their businesses and services and offer you products and services that may of interest to you and for any other purposes outlined above. These marketing messages are optional in Canada; if you do not want to receive them see the section entitled “Optional Use and Disclosure of Your Personal Information (Canada)” below.

RestaurantsWe may share User Information with Restaurants to, among other things, provide, maintain, and improve our Services, such as facilitating the payment of orders or delivery of services and otherwise supporting the business services we provide to Restaurants. By using the Services, you give Cake permission to share User Information about you with any of the Restaurants. For example, we may share information about you when you are located near a participating Restaurant. This policy does not describe the practices of Restaurants that may receive or collect information from you. Cake’s sharing of User Information with Restaurants may allow Restaurants (or any party authorized to act on behalf of Restaurants (such as Cake or a third party)) to market directly to you should they choose to do so. These marketing messages are optional in Canada; if you do not want to receive them see the section entitled “Optional Use and Disclosure of Your Personal Information (Canada)” below. We do not have any responsibility for the actions of Restaurants.

Third Party Service ProvidersWe may share User Information, including Personal Information and Geolocation Information, with third parties to provide, maintain, and improve our Services, including service providers who access information about you to perform services on our behalf (e.g., fraud prevention, identity verification, and fee collection services), as well as financial institutions, analytics providers, hosting and other technology and communications providers, payments processors, payments card associations (and other entities that are part of the payment process), credit bureaus, partners providing services on Cake’s behalf, and other entities in connection with the Services. For example, Cake may share personal information about you with third parties that provide advertising campaigns, lookalike data modeling and marketing services, contests, special offers, or other events or activities in connection with our business. Cake may also share Personal information for the purposes of auditing related to a current interaction and concurrent transactions, including, but not limited to, auditing compliance with this specification and other standards and detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity.

To the extent you associate an account managed by third parties such as social media sites (e.g., Facebook and Twitter) with a Cake account, you authorize Cake to have access to this information and agree that Cake may collect, store and use such information in accordance with this Policy.

Aggregate and De-Identified Information. We may also use and share aggregated and/or anonymized information derived from the Services that does not directly identify you, including device information and information derived from cookies and log files with third parties for the purposes described in this Policy.

Business Transfers. Cake may share User Information with third parties to a subsequent owner, co-owner, or operator of one or more of the Services or in connection with, or during the negotiation or due diligence process of, any merger, sale of company stock or assets, financing, acquisition, divestiture, or dissolution of all or a portion of our business. In the event Cake sells certain of its assets or goes through a structural change, such as a merger, acquisition by another company, bankruptcy, insolvency, or dissolution, User Information including Personal Information may be transferred to a third party as part of such event and thereby become subject to the privacy practices of that third party, which may materially different than those of Cake.

User Generated Content. User generated content posted through the Services such as service/restaurant reviews, commentary on discussion boards or blogs, and certain social networking preferences (e.g. pages you “Like” or “Recommend”) may be accessible by other consumers and companies and may appear on other websites or web searches, and therefore this information could be read, collected, and used by others. Cake cannot ensure the privacy of any User Information included in that user generated content.

Legal Compliance and Special Circumstances

i. General. We may disclose User Information to third parties if we determine that such disclosure is reasonably necessary to (i) to comply with any applicable law, regulation, legal process or governmental request (e.g., from tax authorities, law enforcement agencies, etc.); (ii) to enforce or comply with our Terms or other applicable agreements or policies; (iii) to protect the rights, reputation or property of Cake or our consumers or Restaurants, or the security or integrity of our Services; or (iv) to protect Cake, users of our Services or the public from harm, fraud, or potentially prohibited or illegal activities. In all cases disclosure is limited to situations where Cake is permitted to do so under applicable data protection law and regulations.

ii. Canadian residents. We may disclose User information for loss or fraud prevention purposes, for debt collection purposes, to comply with legal and regulatory requirements, and as may otherwise be permitted or required by applicable laws.

iii. California residents. Please note that while Cake does not sell Personal Information collected from you to third parties, the definition of “sale” or “sell” is broadly defined under the CCPA, so as to potentially encompass marketing activities Cake employs involving the sharing of your Personal Information with third parties. See Cal. Civil Code §1798.140(t).

Within the past twelve months, Cake has “sold” (within the meaning of CCPA’s definition of that term) the following categories of consumers’ Personal Information: (i) name (ii) home address (iii) email address and (iv) telephone number and (v) inferences drawn from the above information to create consumer profiles.

 

California consumers may opt-out of the above Cake activities that may constitute “selling” Personal Information as defined under the CCPA by contacting Cake at support@trycake.com or through the “CCPA Opt-Out” form accessible by the “Do Not Sell My Information” link at the footer of this page. Additionally, you can submit a request by contacting our support department at support@trycake.com or by calling 1-(855) 696-2253. You do not need to create an account with us to exercise your right to opt out of Personal Information sales. However, if applicable, we may ask you to provide additional personal information so that we can properly identify you in our dataset and to track compliance with your opt out request. We will only use personal information provided in an opt out request to review and comply with the request. If you choose not to provide this information, we may only be able to process your request to the extent we are able to identify you in our systems. Once you make an opt-out request, you may change your mind and opt back in to future personal information sales at any time by contacting us at support@trycake.com.

Otherwise, within the past twelve months, Cake has collected and disclosed the following categories of Personal Information for a business purpose (not constituting a “sale” under the CCPA) to third parties: (i) personal information described in subdivision (e) of Section 1798.80 of the CCPA and identifiers such as name, alias, postal address, telephone number, unique personal identifier, online identifier, internet protocol address, email address, account name, social security number, driver’s license number, or other similar identifiers, (ii) internet activity including browsing and search history, and interactions with websites and advertising, (iii) commercial information,  records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies, (iv) geolocation data, (v) biometric information of employees or other users acting on behalf of Restaurants that use Cake hardware devices with a biometric or finger print scanner for security or workforce management, (vi) audio, electronic, visual, or similar information (such as telephone call recordings, communications with Cake’s customer service department via the customer service call center or electronic media platform), (vii) professional or employment-related information (such as current or past job history), (viii) device, usage and Internet or other electronic network activity information such as information about your device type, browser settings or interactions with our sites and (ix) inferences drawn from the above information to create consumer profiles.

For information about the categories of sources from which we obtain personal information, or for additional details about the specific types of Personal Information we collect, as well as Cake’s purposes for collecting such information please refer to the “The Information Cake Collects and How It is Used” section of the Policy. For information about our purpose(s) for possibly sharing your personal information and the categories of third parties with whom such information is shared, please refer to the “How Your User Information May Be Shared” section of the Policy.

3. How Cake Retains User Information

Cake will retain User Information for so long as it continues to be useful in connection with providing Cake’s Services and product offerings and subject to law and this Policy and the Biometric Information Use Policy. We may further retain and use User Information as we believe is reasonably necessary to comply with applicable law, regulation, legal process, or governmental request; to detect or prevent fraud; to collect fees owed or resolve disputes; to assist with investigations; to enforce our agreements with consumers or Restaurants or other applicable agreements or policies; or to take any other actions consistent with or required by applicable law. We may further retain information in an anonymous or aggregated form where that information would not identify you personally.

4. How Cake Secures User Information

Cake takes precautions to secure your personal information and protect it from loss, theft, unauthorized access, destruction, use, modification and disclosure. Such measures include technological, physical and organizational safeguards that are appropriate given the sensitivity of the personal information, including maintaining controlled access to electronic and paper documents and files, using appropriate technology safeguards such as passwords, firewalls and encryption, and restricting access to those of our employees, representatives and subcontractors who need to know such information to provide you with the services for which the information was collected. However, please note that Cake’s security measures may change or be unavailable from time to time and no data transmission over the Internet or any wireless network is 100% secure, so we cannot guarantee the security of User Information.

Cake keeps your personal information only for as long as necessary to accomplish the identified purpose(s), and then securely destroys such information to the extent required by applicable law. 

Personal Information of Children Under 16The Services are intended for general audiences and is not directed to persons less than 16 years of age and we do not knowingly collect personal information from those persons. If you become aware that personal information about your child has been provided to Cake without your consent, please contact us. If we become aware that a child under 16 has provided us with personal information without parental consent, we make efforts to remove that information and terminate the child’s account in a manner consistent with applicable law. A parent or guardian may contact us at support@trycake.com for the purpose of deleting this information.

Canadian residents.  Your personal information may be processed and stored in the United States and may be accessible to the United States government, courts or law enforcement or regulatory agencies through the laws of the United States. 

5. How You Can Manage Your Information 

If your Account Information changes, you may update or delete and deactivate certain aspects of your Account Information by signing into and managing your Cake account or, if your account does not so permit, by contacting us at support@cake.net. In addition, depending on the nature of your account, your account management page may allow you to control certain aspects of how other information you submit to the Services is used or shared. As a consumer you have the ability to unsubscribe to promotional emails or text messages by following the instructions in those emails or text messages. If you unsubscribe it may take up to 10 business days before you stop receiving promotional emails and Cake may still send you non-promotional communications, such as digital receipts (if applicable) and communications about your account.

Employees of Cake Restaurant customers. Employees of Cake’s Restaurant customers should contact the appropriate person within their employer’s organization to understand, access, change and/or control what employee information is provided by the employer to Cake so that Cake may deliver its products and services to the employer under their contract.

Cake Privacy Office

For more information or concerns regarding this Policy or Cake’s privacy practices please contact Cake’s Privacy Office at:

Phone: 1.855.696.CAKE

Email: privacy@trycake.com

Write: Cake Corporation, Attn: Cake Privacy Office, 201 N Franklin St., Suite 1000, Tampa, FL 33602

You may request access to or a correction of the personal information Cake has on file about you by contacting Cake’s Privacy Office.

6. Region-Specific Disclosures

Residents of California. Under California law (see California “Shine the Light” Law (Cal.Civ.1798.83)) once a year California residents may request certain details about information we disclose to third parties for direct marketing purposes. If you are a California resident and would like to request this information, please send written notice, by certified mail or Federal Express (signature required), noting that you are making a “California Privacy Request” to Cake’s Privacy Office at the above address.

In addition, the CCPA gives California residents certain rights around Cake’s collection, use and sharing of their personal information. The CCPA provides that California residents have the following rights with respect to their Personal Information collected by businesses subject to the CCPA:

  • to opt-out of the “sale” (as defined under the CCPA) of their Personal Information;
  • to access their Personal Information in a format transmittable to another entity;
  • to delete their personal information;
  • to not be discriminated against due to exercise of the above-listed rights, such as through a denial of goods or services, receiving a different level or quality of goods or services, or being charged different prices for goods or services; and
  • to receive, pursuant to a verifiable consumer request, a disclosure of the following requested information: (a) the categories of sources from which the consumer’s Personal Information is collected; (b) our business or commercial purpose(s) for collecting or selling Personal Information (also disclosed in this Privacy Policy); the categories of third parties with whom we share Personal Information (also disclosed in this Privacy Policy); (c) the categories of personal information we have collected about that consumer; and (d) the specific pieces of personal information we have collected about that consumer.

Certain rights under CCPA may not be absolute and may also depend upon the context of your interaction with Cake. For instance, exceptions under the CCPA may allow Cake to retain and use certain Personal Information notwithstanding a deletion request. Also, if you are a customer of a Restaurant, Cake acts as a service provider to the Restaurant with respect to your personal information, and as such rights requests should be directed to the Restaurant. Employees of Cake’s Restaurant customers should contact the appropriate person within their employer’s organization to understand, access, change and/or control what employee information is provided by the employer to Cake so that Cake may deliver its products and services to the employer under their contract.

You can exercise your CCPA data rights through a request to Cake’s Privacy Office as set forth above, including a request by email to privacy@trycake.com. Please note that we are not required to respond to requests for disclosure of information collected or deletion of information shared or sold that are made more than twice in any 12-month period by the same California consumer. Please note that we may need to verify your identity before completing your rights request. You must provide sufficient information to allow us to reasonably verify that you are the person about whom we have collected information and we may ask you to provide additional personal information for purposes of identifying you in our system. Upon receiving a verifiable request, we will provide you with this information in writing, free of charge, within a time frame consistent under California law. California residents can also empower an “authorized agent” to submit requests on their behalf. We will require the authorized agent to have a written authorization confirming that authority.

Residents of Canada. If you are a resident of Canada, your consent to use or share your personal information for the additional marketing purposes identified above is optional and is not required as a condition of obtaining the Services. If you do not want your personal information to be used or shared for these additional purposes, please contact the Cake Privacy Office at the address set out above.

Residents of Nevada. Under Nevada law, certain Nevada consumers may opt out of the sale of “personally identifiable information” for monetary consideration to a person for that person to license or sell such information to additional persons. “Personally identifiable information” includes first and last name, address, email address, phone number, Social Security Number, or an identifier that allows a specific person to be contacted either physically or online. Cake does not sell your personal information to third parties as defined in Nevada law, however, if you are a Nevada resident who has purchased or leased goods or services from us, you may submit a request to opt out of any potential future sales under Nevada law by contacting us at Cake’s Privacy Office through one of the contact methods identified above. If you have any questions regarding our data privacy practices or our compliance with Nevada data privacy law, please contact us at support@trycake.com.

Consumer Gift Card Terms

Last Updated: June 1, 2020
Cake Gift Card (formerly Wallet) is a service (the “Gift Card Service”) to assist in your purchasing and/or receiving of Gift Cards for use and redemption at certain participating third-party restaurants (“Restaurant Partners”) who have partnered with Cake Corporation (fka Leapset, Inc.) (“Cake”, “we”, “us”). “Gift Card” means any physical or electronic gift card (such electronic gift card an “eGift Card”) issued by a Restaurant Partner that you have purchased or received in connection with the Gift Card Service.

YOU ACKNOWLEDGE AND AGREE THAT THE RESTAURANT PARTNERS, NOT CAKE, ARE THE ISSUERS OF GIFT CARDS MADE AVAILABLE TO YOU, HOLD ANY FUNDS RELATED TO SUCH GIFT CARDS AND ARE SOLELY RESPONSIBLE FOR HONORING THE GIFT CARDS.

Cake provides the Gift Card Service only as a convenience and does not review, approve, monitor, endorse, warrant, or make any representations with respect to any Restaurant Partner. Each applicable Restaurant Partner is solely responsible for the products and/or services provided in connection with the use or redemption of a Gift Card. Gift Cards shall be subject to the issuing Restaurant Partner terms and conditions.

The following describes the terms and conditions that apply to the purchase, use and redemption of any Restaurant Partner Gift Cards activated through  the Cake Gift Card Service. By purchasing, using or redeeming any Gift Card or by otherwise using the Gift Card Service, you agree to these Cake Gift Card Terms together with the Privacy Policy and Cake’s Consumer Terms of Use. The term “You” as used herein means the purchaser of the gift card or recipient (where applicable or relevant). Gift Card balances may be viewed at http://giftcard.cake.net/balance by entering the Gift Card number and PIN (or other applicable credentials).

I. PURCHASE.

Once you pay for and activate a Gift Card, the funds underlying the Gift Card will be held by the applicable Restaurant Partner until used. The Gift Card balances do not expire but may be subject to unclaimed property laws.

The Gift Card(s) may be subject to maximum and minimum balance amounts and set denominations. In no case may you load more than $2,000 to any Gift Card you purchase at any time or add value to a Gift Card so that the total funds loaded on a Gift Card in any single day exceed $2,000. Cake or the Restaurant Partner(s) may change any applicable maximum and minimum amounts or denominations at any time by notifying you at the point of sale, by phone, on Cake’s website(s) or the gift card purchasing portal or site (as applicable), and such change shall not constitute an amendment to these terms and conditions. The funds underlying Gift Cards are not insured by the Federal Deposit Insurance Corporation (FDIC).

When you purchase an eGift Card, Cake will email the eGift Card to the email address specified by you. Cake is not liable for any delivery failures or interceptions. To purchase an eGift Card, you must provide valid payment card information. You assume all liability for and shall pay any and all charges associated with the purchase of such eGift Cards. Except to the extent otherwise required by applicable law or stated herein, you agree that all eGift Cards purchases cannot be cancelled or refunded.

 

II. USE AND RISK OF LOSS.

An activated Gift Card (i) is not replaceable if lost, intercepted or stolen unless required by law; (ii) is non-transferable; and (iii) is only redeemable for products and/or services at the designated Restaurant Partner which issued the Gift Card. Purchases will be deducted/redeemed from the Gift Card balance at the applicable Restaurant Partner until the value reaches zero. If you wish to use the Gift Card in a split tender transaction, the restaurant must be notified of the amount to be deducted from the Gift Card. The Gift Card balance(s) will be available online at Cake Gift Card account at http://giftcard.cake.net/balance.

You are solely responsible for any loss caused by use of the Gift Card by you or any other person, including any use not approved or contemplated by you.

 

III. LIMITS.

No use or service fee is charged to you by Cake for any Gift Card and no gift card has an expiration date. A Gift Card may not be redeemed or refunded for cash except as required by law. Cake and its Restaurant Partners reserve the right to limit use of a Gift Card if there is reason to believe that the use is fraudulent or otherwise unlawful. Any Gift Card may be canceled or revoked at any time (provided that outstanding balance on the Gift Card is made available to you (eGift Card balances may be credited to the payment card account used for the purchase)) without prior notice unless prohibited by law. Resale of Gift Cards is prohibited. Gift Cards shall be subject to Restaurant Partners’ applicable terms and conditions.

 

IV. BALANCE CORRECTIONS.

You should monitor your Gift Card balance(s) regularly. No Restaurant Partner(s) (nor Cake) shall have no liability for any accounting error unless you provide Restaurant Partner (or Cake) notice within 45 days of the date of the transaction in question. Restaurant Partner and Cake reserve the right to make corrections to the balance of any Gift Card in the event of accounting error.

 

V. AMENDMENTS AND CANCELLATION.

Except to the extent not permitted by applicable law Cake may amend these terms at any time, including any rights or obligations you or we may have. As permitted by applicable law, any change will become effective at the time the amended terms are posted at our website or as otherwise stated in a notice to you.

Subject to applicable law, Cake and its Restaurant Partners may suspend or discontinue the terms of, and revoke or limit any or all of the rights granted to you related to Gift Cards issued as part of the Cake Gift Card Service at any time without notice or liability. Termination may result from fraudulent or unauthorized use of any Gift Card.

 

VI. RESTAURANT PARTNERS AND RESTAURANT PARTNER LIABILITY.

The balance on any Gift Card is solely the liability of the applicable Restaurant Partner. You agree that the applicable Restaurant Partner, not Cake, is the issuer of Gift Cards and that the applicable Restaurant Partner is solely responsible and liable for honoring such Gift Cards or the placement of any restrictions on such Gift Card. You agree that the applicable Restaurant Partner shall be fully responsible for any and all damages, claims, and costs (“Gift Card Claims”), related to a Gift Card that you purchase, receive  or acquire, caused in whole or in part by the Restaurant Partner or its products and services, as well as for any liability under laws, including but not limited to, any laws regulating gift certificates, gift cards, and stored value cards, including but not limited to unclaimed property liability arising from unredeemed or partially redeemed Gift Cards or by the imposition of any terms and conditions by a Restaurant Partner on its Gift Cards that violate any applicable laws or regulations. You further agree that Cake is not responsible or liable for any Restaurant Partners that go out of business or refuse to honor a gift card and you agree to  indemnify and hold harmless the Cake Entities (as defined in the Consumer Terms of Use) against any and all claims arising from your purchase and/or use of a Gift Card unless directly arising from the negligence of Cake. You agree that you purchase and/or use Gift Cards at your own risk and shall not hold Cake and Cake Entities for any act or omission of any Restaurant Partner.

By using the Gift Card Service or using or attempting to use a Gift Card, you warrant  that you will comply with these terms and all applicable laws  and that neither the Gift Cards nor the Gift Card Service  will be used in any manner that is unlawful, misleading, deceptive, unfair  or to defame, threaten or harass others.

For any and all issues or questions related to Gift Cards or products or services offered by Restaurant Partners, you must contact the applicable Restaurant Partner. Except as set forth in these terms, you must settle any disputes, and any other issues relating to Gift Cards directly with the applicable Restaurant Partner.

Refer a Friend to CAKE – Program Terms

Last Updated: May 8, 2019

Cake’s Refer a Friend Program pays you a Referral Award for recommending customers for Cake POS or Guest Manager services ($700 for POS and $100 for GM). This is how it works:

  • The Refer a Friend Cake Program is open to any sentient being (other than CAKE or Sysco employees) that is capable of accessing and filling out the Lead Form at www.trycake.com/refer and at least 18 years old.
  • If the referred friend registers for and uses a paid Cake point-of-sale or Guest Manager services account in a live restaurant environment for a period of 2 continuous months (the “Qualifying Period”), the Referral Award will be paid to the referrer in the month that follows the completion of the Qualifying Period.  Payment shall be sent via U.S. Mail to the contact address provided by the referrer.
  • To qualify, the referred friend must (a) sign up and go live within 3 months of receipt by Cake of the Lead Form information and (b) not have initiated the registration process with Cake prior to and independent of the introduction via the Lead Form. In the event more than one person introduces the same friend to Cake then the Referral Reward will be payable to the person who submitted the Lead Form first-in-time.
  • If you refer a business which you own or are employed at the Referral Reward takes the form of a $700 (in the case of POS) or $100 (in the case of GM) discount on Cake’s prevailing Activation Fee for the applicable service.
  • A referrer who qualifies for a Referral Award must provide Cake with a W9 Form by emailing it to support@trycake.com. Delays in payment as a result of failure to submit a W9 are not the responsibility of Cake or its employees. You are responsible for any and all tax reporting and tax liability related to any Cake payments made.
  • Cake reserves the right to investigate any suspicious or inappropriate activity relating to the Program. Referral Awards are subject to voiding or recovery if fraud is suspected.
  • Cake reserves the right to terminate and/or modify the Program and the right of a person to participate in the Program at any time with no notice except as required by law.
  • Any personal data that you transmit through this website or the Lead Form will be governed by Cake’s Privacy Policy (available at trycake.com), which is hereby incorporated into these Program Terms by reference.
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